WHAT IS A COOKIE?
A cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or his/her computer and, depending on the information they contain and the way he/she uses his/her computer, they can be used to recognise the user.
WHAT TYPES OF COOKIES DOES ELISABED.COM USE?
Depending on the length of time the cookies remain active, they can be
Session cookies: designed to collect and store data while the user accesses a website. They are often used to store information that is only relevant to the provision of the service requested by the user on one occasion (e.g. a list of products purchased).
Persistent cookies: These are a type of cookie by which the data is still stored in the terminal and can be accessed and processed for a defined period. They have a deletion date. They are used for example in the purchase or registration process to avoid having to enter our data constantly.
Depending on the entity that manages the computer or domain from which cookies are sent and processes the data obtained, we can distinguish:
Own cookies: are those that are sent to the user’s device managed exclusively by us for the best operation of the site.
Third-party cookies: These are sent to the user’s device from a computer or domain that is not managed by us but by another entity, which will process the data obtained.
When you browse elisabed.com the following cookies may be installed on your device:
Registration cookies: When the user enters our website and logs in, a personal and temporary cookie is installed so that he/she can navigate through his/her user area without having to enter his/her data continuously. This cookie will disappear when you log out.
Analysis cookies: These are used to study user behaviour anonymously when browsing our website. In this way we will be able to know the most viewed contents, the number of visitors, etc. This information will be used to improve the browsing experience and optimise our services. They can be their own but also from third parties. They can be your own but also those of Google Analytics, Iadvice and Hotjar.
Third-party advertising cookies: The aim is to optimise the exposure of advertising. To manage these services, we use Google’s Doubleclick platform, which stores information about the ads that have been shown to a user, those that interest him or her and whether he or she visits the advertiser’s website.
CONFIGURATION, CONSULTATION AND DEACTIVATION OF COOKIES (NON-EXHAUSTIVE LIST)
You can allow, block or delete the cookies installed on your computer by configuring the options of the browser installed on your computer:
Chrome, from http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Safari, from http://support.apple.com/kb/ph5042
Explorer, from http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
Firefox, from http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Everything about Google’s cookies, both analytical and advertising, as well as their administration and settings, can be found at
http://www.google.es/intl/es/policies/technologies/types/
http://www.google.es/policies/technologies/ads/
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
With regard to the cookies installed by Iadvice and Hotjar, you can find them at http://www.iadvize.com/es/aviso_legal_iadvize.html and at https://www.hotjar.com/legal/policies/privacy.
Tidio Cookies (Third Party) – Necessary Functionality
To obtain essential data about customers who initiate an online support session, on which we collect specific customer data in order to address them personally. At the initial opening of the chat system through online support, the Name and email details are mandatory, while the rest of the fields, telephone, email and Question / Message are optional. It is also mandatory to accept the terms and conditions of the Privacy Policy before starting the support system through the chat window. By collecting the basic data that identify the customer we also avoid the loss of information in the event of needing to contact them again due to a loss of chat connection. As well as recognizing our current clients with contracted services, so as not to have to request their identification again. Waiting time is also controlled from the moment each user arrives at the website and initiates a chat session to give them priority attention when there is a queue of several simultaneous support requests. The chat system also collects information on which page of our website the user is browsing in order to direct them to the appropriate section. The entire chat conversation is stored for later review by both the customer and the support team, for resolution and for the purpose of improving the quality of our services. The customer has the possibility at any time to request a transcript of the chat to his email in order to preserve this conversation.
The data provided by users may be used for commercial communications, in order to improve the shopping experience on our website.
If you choose to disable Cookies we will not be able to offer you some of our services such as remaining logged in or keeping your purchases in your cart.